Lisbon Airport and TAP among the best in luggage handling
Lisbon’s Humberto Delgado Airport and the airline TAP have been recognized among the world’s best in luggage handling, according to a report by AirHelp, a company specializing in passenger rights.
The data places Lisbon Airport in 10th position globally among airport infrastructures and TAP in 42nd place among airlines.
Exceptional performance at Lisbon Airport
With only 0.16% of luggage lost, delayed, or damaged, Lisbon Airport boasts an exceptionally low incident rate, equivalent to just one issue per 609 bags. This performance makes Humberto Delgado Airport the only Portuguese airport to feature in AirHelp’s global luggage management ranking, based on data from SITA and specialized platforms.
TAP also shines
TAP Air Portugal has also demonstrated solid performance, with an incident rate of 0.35%, or one issue per 287 bags handled. This result secured the airline 42nd place globally, further solidifying its international recognition for efficient luggage management.
Report highlights global increase in incidents
AirHelp’s report revealed that in 2023, approximately 36.1 million bags were lost, delayed, or damaged worldwide, affecting over 5.2 billion passengers. This figure represents an increase compared to 2022, when 26 million bags faced similar issues.
The most common causes include delays in bags reaching their destination, accounting for 77% of cases. Other reasons include damaged luggage (18%) and permanent loss (5%). Despite advancements in automation and technology, incidents remain a significant challenge in the aviation sector.
Passenger rights and compensation
AirHelp reminds passengers affected by luggage issues that they are entitled to financial compensation, which can reach up to €1,385 in cases of delay, damage, or loss. For detailed information on passenger rights, specialized platforms are recommended.
The recognition of Lisbon Airport and TAP for luggage handling reflects the efficiency of their operations on a global scale. These results highlight the importance of continued investment in cutting-edge technologies and automated processes to enhance the passenger experience and minimize incidents.